Case Closed-Orthodontic TC Training

What can Dawn's Signature Program Do For You?

Turn First Consults into Confident Yeses! Orthodontic case acceptance doesn’t break down at pricing. It breaks down in the moments patients don’t know how to name -when they feel unsure, overwhelmed, or emotionally unsafe long before the treatment plan is presented. Case Closed™ is a trust-first consultation framework that trains orthodontic treatment coordinators to master those moments so patients feel confident saying yes at the initial consult. If This Sounds Familiar, You’re Not Alone • Patients nod, smile, and say they need to “think about it” • Strong treatment plans don’t consistently convert • Consults feel rushed, awkward, or overly technical • Treatment coordinators over-explain or fill silence • Doctors give excellent diagnoses that don’t land These aren’t sales problems. They’re sequence problems. Why Patients Hesitate (Even When They Want Treatment) Patients don’t say yes to orthodontic treatment because they understand it. They say yes because they feel: Safe, Oriented, Respected and Confident in the person guiding them When trust is built in the wrong order, resistance shows up later as objections, delays, or ghosting. Case Closed™ fixes the order. Introducing the Case Closed™ Framework Case Closed™ is a repeatable, 9-step human-centered consultation system built from over 35 years inside dentistry -refined in orthodontics and proven across real patient interactions. It teaches treatment coordinators how to: • Reduce anxiety before it shows up • Explain orthodontics without overwhelm • Build trust without scripts • Align seamlessly with the doctor • Guide the yes without pressure What Makes Case Closed™ Different This is not: • Sales training • Script memorization • Objection handling drills This is: • Emotional intelligence applied to orthodontic consults • A sequence-based system that mirrors how patients actually decide • A framework your team can use immediately Who Case Closed™ Is For • Orthodontic Treatment Coordinators • Orthodontic Practices looking to improve case acceptance • Doctors who want confident patients without pressure • Teams who care about trust, clarity, and long-term relationships The Outcome Practices using the Case Closed™ approach experience: • More confident yeses at the initial consult • Fewer stalled or ghosted cases • Smoother, calmer consults • Better alignment between TC and doctor • Patients who feel good about saying yes Ready to Fix the Moments That Matter Most? 👉 Register below